Mobile App

Consumer Login

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Mobile Banking


We know that our customers have hectic schedules and anyway we can offer convenience to them, we strive to do so. Banterra’s Mobile App is easy to use and offers the security you expect to allow you to do banking 24/7, from anywhere at anytime.

To download our app:

Apple device users

  • An update to the Banterra Mobile App will be available in the App Store
  • Login with your current username and password

Android device users

  • Delete the current Banterra Mobile App from your device
  • Download the new Banterra Mobile App from Google Play Store
  • Login with your current username and password

Mobile

iPad

Download our Mobile App Guide.


Mobile Banking FAQs

Q Does the app cost anything?

A There are no charges associated with downloading the app.


Q Which smartphones work with the app?

A It's compatible with Apple and Android devices.


Q Where can I download the app?

A You can get the app by clicking download by the appropriate device above, or by searching for Banterra in your App Store or Google Play Store.


Q Do I have to be enrolled in Banterra Bank online banking first?

A You do not need to be enrolled in online banking. Click the “New User? Enroll Now” button at the top of the app home screen to enroll. Once you enroll, you will automatically have access to online banking (through Banterra.com).


Q What do I need to do once I download the mobile app?

A You simply click on “New User? Enroll Now.” button once the app is downloaded and complete the new user form and submit (allow two business days for processing). You’ll receive an email invitation to complete the process. Create a username and password to login to the app. If you are already enrolled, simply login with your current username and password.


Q Do I have to release any personal account information?

A You're not required to enter any account or routing numbers to set up the app.
You are only required to release personal information when enrolling for the app.


Q Is Mobile Banking safe?

A Yes; Banterra is committed to protecting our customer’s information and Mobile Banking is protected with state-of-the-art security technology. In addition to secured registration, log-in procedures and other security measures, no identifiable personal information is ever sent or stored on your device.


Q Is this app equipped with push notifications?

A You can turn on available push notifications if you like.


Q Once I download the app, will it require regular maintenance?

A You will only need to update the app if there is a new version available.


Q How do I change my password?

A Online banking customers simply change their password through Online Banking and use this new password for the app. Individuals who are not online banking customers can call 866-BANTERRA (226-8377) to reset a password.
You may change your password by selecting the “Forgot Password” link on the main screen or by going to Settings and selecting the “Change Password” option. You can also call 866-BANTERRA (226-8377) to reset a password.


Q Is my account information only updated once a day?

A Your account information is refreshed via real-time updating.

Mobile Check Deposit FAQs

Q Is there a fee to use Mobile Check Deposit?

A Mobile Check Deposit is a free service for our customers.


QWhat is the cut off time for making deposits thru Mobile Check Deposit?

A Deposits received before 4:00 pm Central Time on Monday-Friday (excluding bank holidays) will be considered as deposited on that day. After 4:00 pm deposits will be on the following business day.


Q When will my funds be available for checks I deposit thru Mobile Check Deposit?

A Funds are generally available the next business day after the day of deposit. See applicable cut off times, stated above.


Q Is there an endorsement requirement for checks I deposit thru Mobile Check Deposit?

A Checks need to be endorsed with, “For Mobile Deposit Only“ and your signature.


Q Is there a dollar amount limit of checks I deposit thru Mobile Check Deposit?

ANo, there is no dollar limit of checks you deposit. There is a total daily deposit limit of $5,000. If you want to deposit more than $5,000 per day, you need to contact the bank to request your limit to be increased.


Q What do I do with the paper check after I’ve deposited it thru Mobile Check Deposit?

A Once the check has been accepted for Mobile Check Deposit, keep the paper check in a safe place for at least 14 days. After this time, after you have confirmed the funds are deposited, you can shred the check or mark it as VOID.


Q How will I know if my check/deposit is accepted thru Mobile Check Deposit?

A An on-screen deposit confirmation is available on the “History - Previous Deposits” screen viewable within the App. Successfully submitted deposits to the bank will be listed as “Submitted;” accepted and processed deposits will be listed as “Approved;” and not accepted deposits will be listed as “Rejected”. Also, system generated email notices are sent to notify you of when deposits are received (submitted to bank), accepted (processed and approved) and not accepted (processed and rejected).


Q What types of checks are not accepted for Mobile Check Deposit?

A

  • Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into; person or entity other than you.
  • Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks payable jointly, unless deposited into an account in the name of all payees.
  • Checks previously converted to a substitute check, as defined in Reg. CC.
  • Checks drawn on a financial institution located outside the United States or not payable in United States currency.
  • Checks that are remotely created checks, as defined in Reg. CC.
  • Checks not payable in United States currency.
  • Checks dated more than six months prior to the date of deposit.
  • Checks or items prohibited by Banterra’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Banterra account.
  • Checks payable on sight or payable through Drafts, as defined in Reg. CC.
  • Checks with any endorsement on the back other than that specified in this agreement.
  • Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
  • Travelers Checks


QWhy would my deposit reject thru Mobile Check Deposit?

ASee examples below:

  • Check is over the daily deposit limit (Customer may contact us for an increase of limit; requires approval)
  • MICR line is blank or already encoded on check
  • Invalid routing number
  • Missing or improper endorsement
  • Duplicates (check previously deposited)
  • Image quality (dark, angle, size, front & back images are same, etc.)
  • Dollar amount entered does not match check amount


QWhat type of accounts are deposits accepted for thru Mobile Check Deposit?

ADeposits will be accepted for checking, savings or money market accounts.


THE BASICS

Check Account Balances & Transactions

When you login to Banterra’s Mobile App, you’ll instantly see a list of your accounts.

  • View account summaries.
  • View pending transactions.
  • Click on an account to see daily transactions.
  • Click on the transaction to add notes or attach an image of the receipt.

View Check Images

You can view checks easily with our mobile app.

  • Go to the Main Menu icon shown at the bottom, left-hand corner of the app screen.
  • Click on “View Accounts.”
  • Transactions listed as “CK #” are your checks.
  • A small bank image appears underneath each check indicating that an image is available.
  • Click on the transaction to see your check image.

Find Locations, ATMs & Banking Hours

Banterra is one of the largest community banks in the region, offering banking facilities in four states – Illinois, Indiana, Kentucky and Missouri. Find our locations, check banking hours and more.

  • Click on the “Locations” icon, shown at the bottom of the app screen.
  • View all branch locations and ATMs on the map or scroll down to individual listings.
  • Click “More Details” underneath the branch name to view branch hours and more.

SECURITY

Easy & Secure Logins – Auto, PIN or TouchID

We make it simple to use our mobile app with easy and secure logins.

  • Login once using your username and password, then click on the Settings icon shown at the bottom, right-hand corner of your screen.
  • Click “Login Settings.”
  • Choose from Auto, PIN or TouchID.

Mark Debit Cards On/Off

  • If your debit cards are lost or stolen, you can make sure that they can’t be used with a touch of a button.
  • Go to the Main Menu icon shown at the bottom, left-hand corner of the app screen.
  • Click on “Manage Cards.”
  • Simply turn your cards on or off to deactivate or to use.

MOVE MONEY

Bill Pay

Safely and efficiently pay bills, add payees, schedule payments, view pending payments or cancel payments all from your mobile app.

  • Go to the Main Menu icon shown at the bottom, left-hand corner of the app screen.
  • Click on “View Accounts.”
  • Click “Move Money” on the app’s main menu or click on the Move Money icon shown at the bottom of your screen.
  • Click on “New Transaction.”
  • Choose an account to move money from.
  • Choose a recipient.
  • Enter amount and date.
  • Select one-time payment or other occurrence (weekly, monthly, yearly, etc.) and choose end date.
  • Add a Payee in Bill Pay
    • Click on the Move Money icon and choose “My Payees” at the top, right-hand corner.
    • Click on the green “+” and identify the payee type as Company or Individual.
    • Input information and Click “Save.”
  • Cancel a Payment
    • Click on the Move Money icon and choose “Scheduled” at the top, left-hand corner.
    • Select payment to cancel.
    • Choose “Delete Transfer” and confirm.

Transfer Funds

Have an unexpected need for funds in one of your accounts? Transfer funds to and from checking and savings easily.

  • Click on “Move Money” on the app’s main menu or click on the Move Money icon shown at the bottom of your screen.
  • Click on “New Transaction.”
  • Choose accounts.
  • Enter amount. Transfer now or select a date to schedule a transfer. Click “Continue,” then “Submit.”
  • Delete or edit any pending transfers shown under “Scheduled.”

MOBILE CHECK DEPOSIT

Mobile Check Deposit

Deposit checks without having to make a trip to the bank using Mobile Check Deposit.

  • Go to “Deposit Checks” on the app’s main menu.
  • You will automatically be shown the “History” screen. Click on “Make a Deposit” located at the top, right corner.
  • Sign the back of the check and write “For Mobile Deposit Only” below your signature.
  • Snap photos of the front and back of the check.
  • Enter deposit amount.
  • Choose deposit account.
  • Review and submit deposit.
  • Keep the check for at least 14 days once the check has been accepted for mobile deposit.
  • You will receive an email notification when deposit is approved or not accepted.

Scan this barcode to easily download Banterra’s Mobile App. For assistance or to learn more, call Banterra’s Electronic Banking Customer Service at 866-BANTERRA (226-8377), option 6 or stop by your local Banterra branch.